The Glebe Surgery

The Glebe Surgery 2023-09-09 Person 5 5 0

I can’t fault anything.

No reason to suggest anything that could have been done better.

The Glebe Surgery 2023-09-08 Person 4 5 0

Phone lines work better now. I was 10th in line right at 8:30 AM. I was helped at around 8:40. Receptionist listened and consulted a docter. I was seen at 9:10 AM. This was very good!!!

During previous times it was much harder to get an appointment. This has much approved. Receptionists are very good!

The Glebe Surgery 2023-09-08 Person 5 5 0

Good access a GP on the phone and then an hour later in person in an emergency situation

Smooth out the front door threshold ramps / bumps as can’t get a wheelchair over them easily

The Glebe Surgery 2023-09-08 Person 2 5 0

When I called the surgery with a concern about my right breast, the receptionist asked if the concern had just appeared that day, I replied that I had noticed it perhaps a week or 2 ago. I was given an appointment 10 days in advance. When I enquired very politely whether there was a sooner appointment due to the potential severity of my concern the receptionist said that I had left the problem and that there were no sooner appointments! I informed the gentleman in question that perhaps patients are frightened when they have these concerns and it wasn’t an easy situation. Infact in my case I had only returned from being abroad the day before and called the surgery the very next day but his patient care was terrible. Surely it is basic training that patients might ignore frightening or embarrassing symptoms? This receptionist showed no compassion or understanding, very poor. For my elderly parents they avoid calling the surgery as the waiting times are so long. My father had a prolonged spell in hospital due to avoiding the gp surgery as holding times are extensive and appointments are scarce or just a phone call.

Better trained receptionist, however the others are usually very good. Sooner appointments, more available doctors, less waiting time when patients call; I have waited an hour and a half to speak to a receptionist before!

The Glebe Surgery 2023-09-08 Person 4 5 0

I met with the Senior Practice Nurse who was both friendly and professional. Getting an appointment by phone was not too difficult though the waiting time to see my doctor would have been two weeks I was told.

All went well